Say we have 2 veteran guards, standing inside a room in a mansion, guarding the guild's treasure. These guards are "on duty"/"on guard" 'cause their job is obviously to constantly be alert. The guards have 12 passive perception.
The party wanted to ambush the room! They used Pass Without Trace to sneak into the mansion. Because of the spell, the party rolled 14-22 for the Stealth Check, and 14 is higher than the guard's Passive Perception of 12...
The party's rogue unlocked the door without any noise and the barbarian kicked the door open with a natural 20... So everything was set for a perfect ambush and the party wanted to get the guards by surprise to get the advantage...
But the DM says:
"These guards obviously were "on guard"! That means they were constantly rolling Active Perception instead of just using their Passive Perception of 12. The guards both rolled more than 14 on their Perception Check when you were breaking in, so both of them are not surprised at all!"
I've searched here and found a couple of upvoted answers like this one. Also I checked this pretty popular video from Pack Tactics on this topic. And nobody there even mentioned something like "but check if the guards were on guard and make them roll an individual Active Perception Check in that case..."...
Kindly asking to clarify these questions:
If the guard's whole job it to be "on guard", doesn't that mean that DM ALWAYS should use the "active perception check" instead of the passive perception for ALL the "guards" in the world? Just because of their "job description"? :) How about that goblin "guarding" the entrance to the cave?
Could you please share a couple of typical situations, when it would be absolutely reasonable for the DM to roll the Active Perception for the guards, instead of using the Passive Perception? For example, if those guards were instructed "there is an intruder in the mansion, stay alert!" or "we heard rumors, that a crazy company of 4 adventures has plans to steal our guild's artifact, expect some intruders today!"...
Even if the party was quite aggressive at the beginning of the encounter, and say those guards were directly instructed "There are intruders in the mansion who already killed some of our brothers on the first floor! Be on your guard and protect the treasure!"... But after that, 30 minutes pass and nobody is rushing into the door... Isn't the whole idea of the Surprise that the guards know that the there are intruders in the house, but they don't know exactly WHEN the intruders will rush through the door... So that the guards should "lose their alertness" after 30 minutes and the Passive Perception should be used again?
How would you rule in these situations?